Last Updated: January 08, 2025
At Loxeeg, we value flexibility and transparency. This policy explains how you can cancel an order, the timeframe for doing so, and how refunds are handled if you change your mind after placing an order.
1. Cancellation Window
You may request to cancel your order within 24 hours of placing it, provided production has not yet started. Once the order enters production or has been shipped, we are unable to cancel it.
If your order is no longer eligible for cancellation, you may still be able to return it—please refer to our Return & Refund Policy for further guidance.
2. How to Cancel an Order
To request a cancellation, email us at [email protected] within 24 hours of placing your order. Please include:
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Your Order ID
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The email address or phone number used at checkout
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(Optional) A brief reason for cancellation
Our team will review your request and confirm whether cancellation is still possible.
3. Refund Process
If your cancellation is approved, we will issue a full refund to your original payment method. You will also be notified by email when your order enters the “In Production” phase, after which cancellations are no longer accepted.
Refunds are typically processed within 5 business days, though your payment provider may take slightly longer to reflect the amount.
4. After the 24-Hour Period
Once your order is in production or has shipped, we are unable to cancel it. In such cases, please refer to our Return & Refund Policy for available return options.
5. Questions or Support?
If you have any other questions about our shipping policy or need assistance with your order, please do not hesitate to contact us via:
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Address: 1121 Worthington Woods Blvd, Columbus, OH 43085, United States
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Email: [email protected]
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Phone: +1 (614) 372-5197
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Form: Contact Us
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Support Hours: Mon–Sun: 8:00 AM-5:00 PM EST
Our customer support team is always ready to help you!